VPLY by VOL Apps
Explore VPLY

VPLYby VOL Apps

Your app studio. All together.

Customer conversations, team chat and tasks.
One connected workspace for your Shopify app studio.

Explore VPLY Take a closer look
Web, macOS and iOS
MC
Maya CollinsYour app · North & Pine

Could you check the button on mobile?

In your Inbox Just now
Linked developer taskMobile button alignmentDone. Back to support.
Illustrative workspace

From “can you help?”
to “all sorted.”

A customer conversation is just the beginning.
Keep every next step connected.

1

Hear from your merchants

They message from your app. Your team picks it up in one shared Inbox.

2

Bring the right people in

Discuss it privately, create a linked task and give your developer the context.

3

Close the loop

The fix goes back to support. Your merchant gets an answer. Nothing gets lost.

Every app.
One place to help.

Your merchants reach out from a widget inside your app. See who they are, which app they use and what they need, together in one conversation.

  • A separate brand and widget for each app
  • Images, files, GIFs and internal notes
  • The store context, right beside the chat
Explore the workflow
APYour appNorth & Pine
Good morning, Maya

Make your store
feel like home.

Country selector
Widget placementBottom right
V
Your support teamHere to help

Ask us anything. We’re here for you.

Hi! Could you check the button on mobile?
Of course. Let’s take a look 😊
Message…
Illustrative merchant experience
Your studio Find a conversationChannels# general# app-updates 2# supportDirect messagesMC Maya CollinsAK Alex Kim
# app-updates Call
MC
Maya Collins

Quick one — the mobile button needs a little love. I’ve linked the customer chat.

North & Pine · Your app
AK
Alex Kim

On it. I’ll take a look now 👍

🙌 1
2 replies
Message #app-updates
@
Illustrative team conversation

Good work starts
with a conversation.

A place for the people behind your apps. Quick questions, focused threads and the occasional celebration, without switching tools.

  • Channels and direct messages
  • Threads, mentions and reactions
  • Calls and screen sharing, right there
See the handoff

A chat becomes a task.
The context comes with it.

Support and development share the same story.
Follow an example from first message to resolution.

“The button looks different on mobile.”

Maya sends a message from your app. Support has the store, app and conversation together, ready to investigate.

AP Your app · North & Pine
Your appDevelopment board
To do 1
MobileCheck mobile button alignment

Linked customer conversation

Ready to investigateAK
In progress 0
Done 0
Illustrative workflow · select a step above

Your studio doesn’t
stay at a desk.

Pick up a customer conversation or catch up with your team, wherever the day takes you.

WebOpen your workspace in a browser.
macOSA desktop home for your daily work.
iOSYour team and Inbox, on the go.

A few things
worth knowing.

Who is VPLY for?

VPLY is built for Shopify app studios: the owners, support teams and developers managing a portfolio of apps together.

Can we keep our apps separate?

Yes. Each brand can have its own customer widget and conversation flow. Your team can filter the shared Inbox by app or brand, with access controlled by workspace permissions.

How do customer conversations become tasks?

Support creates a developer task linked to the conversation. The developer keeps the customer context, and support can follow up when the work is ready.

How do I get into a workspace?

A workspace owner or an authorized teammate invites your Google account. After accepting the invitation, use Continue with Google to sign in. Open registration is not available.

VPLY

Less switching.
More getting things done.

Bring your merchants, your team and your next steps together.

See how VPLY works Sign in with your invited Google account.